Scheduling, time clock, work orders, inspections, checklists, the shift log book, manager meetings and staff training. Built by a working hotel GM, for how a hotel actually runs.
Night audit hands off to maintenance
Room 214: AC not cooling. Guest moved to 316.
Friday 3-11 · James asks for a swap
Tasha can cover. No overtime for either person.
Front desk AM checklist · 7:00 am
Managers meeting · Tuesday
Room 318 inspection · 10:15 am
Thursday · before payroll closes
Her Friday shift would make it 46.5. Nobody has approved it.
Watching a sample day. Hover to pause.
One ordinary day
One login means a note on the front desk can become a repair, a schedule change or a line in the manager meeting, without anyone retyping it.
The night auditor logged what happened. The morning supervisor reads it, taps once to confirm, and the log shows who has read what.
No hallway message. The work order has a priority, an owner and a due time, and it closes where it was opened.
The request goes to the right manager, the schedule shows an overtime warning before it is approved, and the new shift appears for everyone.
The housekeeper scores the room. A failed item becomes a work order or a re-clean, and the score rolls into the weekly report.
Each step is ticked and signed. Whatever is left undone shows to the morning manager.
Agenda, notes, and who owes what by when, all in one place. What is not finished carries to the next meeting in red.
What it covers
Each area is built around the actual job, with the fields and alerts that job needs.
New: Manager Meetings
Each meeting starts with your standing topics: guest reviews, department issues, hiring, what needs to improve. Anyone can add a topic, including a repair, an order or an equipment problem.
Every action item has a person and a date. Open items carry forward, late ones show in red, and a simple scoreboard shows who is keeping up.
Pricing
Replace the paper log book, group texts and shift-swap texts.
The full daily operation, front desk to housekeeping to maintenance.
Retail, training, forecasting and priority support.
Trust
Each property sees only its own data, even when a company runs several hotels.
Uploaded documents are stored behind the login, not on public web addresses.
Front desk sees front desk. Managers see more. You decide who can see pay, discipline and reports.
An audit trail shows who changed what and when.
No. Otel Backhouse runs beside your property management system and covers everything the PMS does not: scheduling, time clock, log book, work orders, inspections, checklists, manager meetings and training.
One flat price per hotel per month, with all your staff included. The plans and prices are in the pricing section above, for hotels up to 150 rooms (larger hotels get a quote). There is a one-time setup fee and no long contract: month to month with 30 days’ notice to cancel. Paying yearly gives you two months free.
Yes. Book a 20-minute guided demo and we will walk through it on screen with a sample hotel, including the Premium features.
No. Staff can use the front-desk PC or a shared tablet. Some hotels have a head housekeeper or supervisor enter work on behalf of the team, and that works too.
Yes. We help you bring in your staff list, departments, positions and checklists when we set up your property. For larger imports we offer a one-time white-glove setup.
Yes. Managers can have access to more than one property, each hotel stays separate, and every hotel after the first is 20% off.
Give us 30 days’ notice. If you paid for a year in advance, you get back what is left after the months you used, at the monthly price. If a payment is missed, there is a grace period before the property is locked, and your data is not shared or sold.
Yes. A standalone restaurant can use just the time clock, scheduling, shift changes and timecards. Ask us about a plan that fits.
About us
Otel Backhouse started as a tool for one hotel’s back office. It is now available to other hotels.
Our founder is a working hotel General Manager. With a small leadership team and no on-site revenue manager or chief engineer, everything had to run through a handful of people, and the tools hotels use were scattered across paper, texts and spreadsheets.
So he built one place for the daily work: the log book, scheduling, work orders, inspections, checklists and training. Staff used it every day, and it kept getting better because the people using it were the people asking for changes.
One hotel, one problem: too many things spread across too many places.
Hotel teams do not want more software. They want fewer places to look.
A single login for the daily running of a hotel, open to other properties.
Working General Manager. Designs every screen around how a hotel really runs.
Contact us
Questions before you book? Send an email, or book a 20-minute call and we will walk through your hotel’s day.
One email now to confirm, then occasional tips from a working GM. Unsubscribe any time.
Book a 20-minute call and bring a normal day at your hotel: the shift handoff, a guest request, a schedule change. We will run it on screen, live.
Book a guided demoSpecial offer
Book a 20-minute demo this month and we will waive the one-time setup fee when you sign up.
Book my demoOffer ends at the end of the month. New hotels only.
